The Group's long-term strategy seeks to build on the rich legacy of the Group's iconic Pick n Pay brand and to accelerate growth in key strategic areas, such as Boxer, Clothing, and Online, in order to realise the full potential of the Group. The plan seeks to advance the strategic advantages of the Group, while addressing stakeholder concerns and areas of under-performance.

Integrating ESG into our long-term strategy

Working with a long-term view, sustainability has taught us much over the decades. We have learnt that, while philanthropic giving remains critical in the face of dire need, positive ESG impact achieves greater traction and scale when integrated within long-term strategy. Much of our integration work has focused on innovating to deliver positive ESG impact while also reducing costs, increasing revenues or improving the operating efficiency. We are also clear that effective intervention in ESG challenges requires full systems view and long-term, committed partnerships. Though clearly not unique, these insights continue to inform our sustainability strategy and approach to ESG.

Key strategic focus areas

Our Ambition

The success of Pick n Pay will be measured through stronger customer advocacy for Pick n Pay. Our customers will tell us when we are giving them the store that best suits their needs. Customer advocacy is measured through a net promoter score (NPS), which is essentially our customers' response to one simple question: "Will you recommend Pick n Pay to a friend?" Many retailers across the globe have implemented NPS as a highly effective method of driving customer centricity across their organisations.

ESG

Pick n Pay will focus its product offerings more effectively. For example, ensuring food prices remain affordable for our customers and expanding our green and sustainably sourced product ranges.

Our Ambition

The Group will roll out 200 new Boxer stores across its supermarket, liquor and build formats over the next three years. The Group will work with new and existing development partners to find the right locations for its expanding store network, will expand the capacity of the Boxer supply chain to support this growth, and will source and train the right talent, so that our exceptional customer service is never compromised.

ESG

Already the leading limited-range discounter in Africa, Boxer will increase our ability to serve price-conscious customers with high-quality products.

Our Ambition

The Group aims to build the most compelling and effective online food and grocery business in South Africa. We will continue to invest in technology and accelerate digital innovation across our business, including through systems automation, advanced analytics, artificial intelligence, effective use and monetisation of data, and the expansion of our Smart Shopper loyalty programme.

ESG

More work is required in this area, but recent research indicates that direct-to-home delivery can be a powerful way to decrease carbon emissions.

Our Ambition

The Group will deliver targeted cost savings across a number of targets initiatives:

  • Enhancing Store Productivity
  • Optimizing the Supply Chain and Working Capital
  • Implementing Commercial Initiatives
  • Managing Goods not for Resale
  • Transforming the Office of the Future
  • Promoting a Sustainable and Efficient Store Estate

ESG

Our Project Future modernisation and efficiency plan has incorporated energy, water and waste reductions since its inception. We will deepen our efforts to direct these savings into lower prices for our customers, particularly on essentials.

Our Ambition

To build the best retail team in Africa - a future fit, high-performance team, incentivised to deliver on the Group’s strategic goals and empowered to deliver sustainable long-term growth for all stakeholders.

ESG

In addition to recruitment and retention, learning and development, effective hybrid working, and greater diversity, we will engage closely with our staff to build an effective ESG culture.