Integrated

Annual Report

2018


NAVIGATING OUR REPORTING SUITE

NAVIGATING OUR REPORTING SUITE

Our six capitals

Our ability to create long-term sustainable value for stakeholders depends on the use of various capitals within our business. The International Integrated Reporting <IR> Framework supports integrated financial reporting, and, in particular, the reporting of the Group's business model across these six forms of capital. Refer to "Our business model" on pages 20 to 21 for more information.

Financial

Human

Manufactured

Social and relationship

Intellectual

Natural


Our key stakeholders

The Group is committed to open and constructive engagement with all our stakeholders. Our business model and strategy are designed to consider and address the issues and concerns most relevant to our key stakeholders. Refer to the "Engaging with our stakeholders" section on pages 38 to 41 for more information.

Customers

Community

Employees

Suppliers

Franchisees

Shareholders


Our business acceleration pillars

The second stage of our strategic long-term plan is organised around seven business acceleration pillars. These pillars represent the material growth opportunities that can materially affect our ability to create value over the short, medium and long term. Refer to our "Strategic focus" section on pages 44 to 51 for more information.

Better for customers

A flexible and winning estate

Efficient and effective operations

Every product, every day

A winning team

Boxer–
a national brand

Rest of Africa – a second engine of growth


Previous

CORPORATE
INFORMATION


PICK N PAY STORES LIMITED

Registration number: 1968/008034/06
JSE share code: PIK
ISIN: ZAE00000544

JSE LIMITED SPONSOR

Investec Bank Limited
100 Grayston Drive
Sandton, 2196

BOARD OF DIRECTORS

Executive

Richard Brasher (CEO)
Aboubakar (Bakar) Jakoet (CFO)
Richard van Rensburg (CIO)
Suzanne Ackerman-Berman
Jonathan Ackerman

Non-executive

Gareth Ackerman (Chairman)
David Robin

Independent non-executive

David Friedland
Hugh Herman
Alex Mathole
Audrey Mothupi
Lorato Phalatse
Jeff van Rooyen

REGISTERED OFFICE

Pick n Pay Office Park
101 Rosmead Avenue
Kenilworth
Cape Town, 7708
Tel +27 21 658 1000
Fax +27 21 797 0314

Postal address

PO Box 23087
Claremont
Cape Town, 7735

REGISTRAR

Computershare Investor Services
Proprietary Limited
Rosebank Towers
15 Biermann Avenue
Rosebank, 2196
Tel +27 11 370 5000
Fax +27 11 688 5248

Postal address

PO Box 61051
Marshalltown, 2107

AUDITORS

Ernst & Young Inc.

ATTORNEYS

Edward Nathan Sonnenbergs

PRINCIPAL TRANSACTIONAL BANKERS

Absa Limited
First National Bank

COMPANY SECRETARY

Debra Muller
Email: demuller@pnp.co.za

PROMOTION OF ACCESS TO INFORMATION

Information Officer – Penny Gerber
Email: pennygerber@pnp.co.za

INVESTOR RELATIONS

David North
Email: dnorth@pnp.co.za
Penny Gerber
Email: pennygerber@pnp.co.za

WEBSITE

Pick n Pay:
www.pnp.co.za
Investor relations:
www.picknpayinvestor.co.za

CUSTOMER CARE LINE

Tel +27 800 11 22 88
Email: customercare@pnp.co.za

ONLINE SHOPPING

Tel +27 860 30 30 30
www.pnp.co.za

ENGAGE WITH US ON